Frequently Asked Questions
よくあるご質問
Everything before your visit.
ご来店前に知っておきたいこと。
Treatments, booking, cancellation, payment, and what to know before you arrive.
Treatments
施術内容について
Do I need to choose my own techniques? 施術内容は自分で決める必要がありますか？ +
No — technique, depth, and focus are also adjusted during your consultation, based on how your body presents that day.
Can I request strong pressure? 強めの圧をリクエストできますか？ +
Preferences can be shared, though TENNE centers on precision over intensity — pressure is adjusted within that approach rather than simply increased on request.
Which treatment should I choose? どのコースを選べばよいですか？ +
If you're unsure, select "Not sure — recommend for me" when booking, or mention your goals in the message field. A full breakdown of all three courses is on the Treatments page.
Are there any health conditions I should mention before booking? 事前に伝えるべき健康状態はありますか？ +
Please mention any relevant medical conditions, recent surgery, or injuries when you make your request. Pregnant guests should also let us know — treatments are not available under 16 weeks, and modified positioning applies from 16 weeks onward. Full details are on our Terms & Conditions page.
Booking & Cancellation
ご予約・キャンセル規定について
How do I make a booking? ご予約方法を教えてください。 +
Bookings are made through the calendar on our Booking page. Select a course and an available time, and complete your details.
When is my appointment confirmed? 予約確定のタイミングは？ +
Once you receive a confirmation email, usually within 24 hours.
Can international visitors book? 海外からの訪問者も予約できますか？ +
Yes, and English communication is available throughout the booking process and your visit.
What is the cancellation policy? キャンセル規定について。 +
Cancellations 3 or more days before your appointment are free of charge. Cancelling 2 days to 1 day before incurs a 50% fee, and same-day cancellations or no-shows are charged the full treatment fee. Full details, including our exemption for unavoidable circumstances, are on our Cancellation Policy page.
Can I reschedule my appointment? 予約の変更はできますか？ +
Yes, you may request a change up to 3 days prior to your scheduled treatment — please contact us as early as possible via the details in your confirmation email. Changes requested within 2 days of your booking are subject to our cancellation policy (2 days–1 day before: 50%; same-day or no-show: 100%).
What happens if I'm late? 遅刻した場合はどうなりますか？ +
Please notify us as soon as possible if you're running late. Your session will be shortened to protect the next guest's appointment, with the full course fee still applying. Arrivals more than 10 minutes late without notice are treated as a no-show. See our Cancellation Policy for details.
Payment
お支払いについて
Is credit card authorization required to book? 予約時にクレジットカード認証は必要ですか？ +
Yes. Credit card authorization is required at the time of booking to secure your appointment.
What payment methods are accepted on the day? 当日のお支払い方法は？ +
内容確認後に記載 — to be confirmed.
Are prices inclusive of tax? 表示価格は税込みですか？ +
Yes, all prices listed on the Treatments page are tax included.
Is a deposit required? 予約金は必要ですか？ +
内容確認後に記載 — to be confirmed.
Access & Before Your Visit
アクセス・ご来店前の注意事項
Where is the treatment space located? 施術場所はどこですか？ +
Central Ginza (3-Chome), Tokyo. The exact address and a private suite access guide are sent automatically by email once your appointment is confirmed.
What should I wear or bring? 服装や持ち物は？ +
No special items are required. We provide disposable underwear and bras for your comfort during the treatment.
特にご準備いただくものはございません。お着替えとして紙ショーツと紙ブラジャーをご用意しております。
How early should I arrive? 何分前に到着すればよいですか？ +
Please arrive between 5 minutes before and your exact scheduled time. Arriving more than 10 minutes early may require a short wait.
ご予約時間の5分前〜お時間通りにお越しください。10分以上前に到着された場合、前のお客様の対応等のためお待ちいただく場合がございます。
Is the space accessible by train? 最寄り駅からのアクセスは？ +
Yes, our salon is located about a 5-minute walk from the nearest station. Detailed access instructions and exact location will be sent in your reservation confirmation email.
最寄駅からは徒歩5分ほどです。プライバシー保護のため、詳しいアクセス方法や地図は予約確定メールにて個別にお送りいたします。
Can I bring a companion? 同伴者の同席は可能ですか？ +
As our salon is a private space without a dedicated waiting area, we kindly request that only the client with the reservation attends.
当サロンは完全個室のプライベート空間となっており、ウェイティングエリアのご用意がございません。大変恐れ入りますが、ご予約ご本人様のみでのご来店をお願い申し上げます。
Still Have Questions?
その他ご不明な点がございましたら
We're happy to help before you book.
We are happy to help before you book. Please feel free to reach out to us via our Contact form for any questions.
ご予約前の疑問や不安な点がございましたら、Contact（お問い合わせ）フォームよりお気軽にご連絡ください。